Policies

Refund Policy

At MIMO MIMO PAWS, we want you to be happy with your purchase.

Returns

We accept returns of unused and unopened products within 30 days of delivery.

To be eligible for a return, the item must be in its original condition and packaging.

For hygiene and safety reasons, opened or used grooming products, including shampoos, sprays, colognes, balms, and similar personal-care items, are generally not eligible for return unless they arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request photos of the product and packaging so we can review the issue and determine the appropriate resolution.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has shipped.

For return or refund questions,

contact:MIMO MIMO PAWS

Email: mimomimopaws@gmail.com